FAQs

More detailed installation information is now on a new page about cutting and fitting coving and cornices.

More information about terms / delivery is on our contact page – view our full Terms & Conditions here.




When will my goods be delivered?

Nearly all of our products are kept in stock and wherever possible we aim to deliver within 2-3 working days. Goods are delivered to any site with a UK postcode but if you have any special delivery requirements please let us know at time of ordering. The exception is our range of external products which are all made to order.  HOWEVER PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you.  Should this be the case we will make every effort to contact you on the details you have provided.

We cannot accept any liability for any installation costs incurred due to late delivery.  We would strongly advise allowing extra working days lead time before your workmen are booked to start installing the mouldings. This will allow for any unforeseen issues in delivering your goods.

What time will my goods be delivered?

Our deliveries are made by UPS or TNT courier within 2-3 working days but due to the nature of courier deliveries we are unable to give a time of delivery; drivers schedules can change at any point during the day, due to traffic or other circumstances out of their control. Courier delivery times are between 8am and 6pm and require a signature (unless you request goods to be left at a secure point at the delivery address in which case please advise us or leave a signed note for the driver on the day of delivery). PLEASE NOTE that drivers are unable to call ahead.

If you know your doorbell or intercom are not working then please make alternative arrangements so that the goods can be delivered. The courier company are not able to ring you to gain access, so if they can’t get a quick response they will try again on the next working day.  

Whilst we make every effort to ensure the best service possible, there are very rare occasions when inventory shortages, shipping carrier delays or other factors may delay your shipment to you.  We cannot accept any liability for any installation costs incurred due to late delivery.

We would strongly advise allowing an extra working days lead time before your workmen are due to start installing the mouldings. This would allow for any unforeseen issues in delivering your goods.

 

What adhesive (and how much) do I need?

If any mouldings are to be used externally, in a humid environment, or on freshly plastered walls or plasterwork completed within the last 5 months then please use Decofix Power, our MS-Polymer based mounting adhesive – FDP700 which dries white and is paintable (1 cartridge is enough for approx 6-8 linear metres,). 

For all other interior installation (incl skirting boards), use Decofix Pro FDP500 (available in our Adhesives section) as a mounting adhesive.  Decofix Pro comes  in a standard cartridge format (1 cartridge is enough for approx 6-8 linear metres,).

We recommend Toupret for any gap filling as required. Toupret can be purchased at most DIY stores.

It is imperative that you use Decofix Extra for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing them pulling apart (caused by temperature or humidity variations that might result in expansion/contraction).   Available in a tube (FX210 – which covers up to 40m of coving) and a cartridge (FX200 – up to 150m of coving). Please ensure that whoever installs the mouldings uses Decofix Extra for all the joins. It is very easy for us to tell if Decofix Extra hasn’t been used if you contact us regarding issues with the joints in your mouldings.

Please contact us – 020 8660 2854 – for further help regarding adhesive types/quantities.

How much does delivery cost?

For all order values above £100 (excluding VAT), delivery is free of charge.   Orders less than £100 (before VAT) are £12+VAT (=£14.40 incl).  This includes deliveries to Northern Ireland, Channel Islands, Scottish Highlands etc.

Please note that an additional carriage charge will apply to our External Product range  due to courier restrictions on size and weight – please call for estimate.

Do you sell pre-made corner pieces for your coving?

We sell pre-made corner pieces for certain profiles within our Coving range.  All other cornice profiles in our range must be mitre cut using a mitre box such as our FB13 but please check with us first if unsure which is the correct mitre box to use.

What do I use to cut coving with?

A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting.  Mitre boxes/chop saws designed for cutting/making picture frames aren’t usually suitable.  See this section for our mitre boxes.

How do you cut corner angles?

You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 or FB10 units –  check with us if unsure.  Please carefully study our installation guide for cutting coving using the FB13 mitre box!    When cut with care and thought, there should be no reason why a perfect mitre cut cannot be obtained.

What kind of paint and preparation should be used?

These products are very high quality and are delivered pre-primed. A slight cleaning of the mouldings before painting is strongly recommended in order to avoid all dust on the surface and ensure a good adhesion of the paint to the moulding. The mouldings will be ready to paint after 24 hours. Although any paint is suitable, remember that emulsion is water based. This means that it may suffer hairline cracks if there is excessive movement or vibration in the ceiling. Acrylic/oil based based paints have more “elasticity” in them so are less prone to these fine cracks.

Do you have a showroom/roomsets of all your products ?

We do have a very small showroom attached to our Horsham office.  The showroom is only open Monday – Friday 10:00 – 3:45pm. Please contact us for the address so we can ensure you visit at a good time. 

Please note that our range is now too extensive with literally 100’s of profiles to be able to display each one in a roomset and it is very difficult to envisage the product in your own room via an artificial showroom setting. You are unable to pick up any samples from the Horsham office. All sample pieces must be ordered through our website on the product page. 

We can post you pre-cut 10cm sample pieces (see our FAQ about samples) that you can then hold up in your own house to ensure you are happy with the size and profile.

Are your products plaster?

No!  Plaster is a very heavy and fragile material – fabulous in a Grade 2 listed building but not necessary in other properties .  All our interior profiles are made in a hardened polyurethane which gives both strength and toughness (and even a degree of flexibility) yet maintains the necessary lightweight properties when hanging from the ceiling.  The visual appearance is that of plaster, but without any of inherent installation problems.  Please order a sample if you are unsure. Samples are charged at £3 each (incl VAT & delivery) and can be ordered direct from the individual product page.

What is the difference between hardened polyurathane and plaster mouldings?

Orac Decor & Axxent Plaster Mouldings
Weight Lightweight (only a few ounces), so no nailing or screwing to wall necessary Extremely Heavy
Strength Very strong and resilient to knocks Very fragile/easily broken and chipped
Installation Quick and easy Difficult and time-consuming
Labour Costs/Skills Easy DIY application (one person) Skilled labour necessary, 2-3 people
Painting Only 1 application (comes pre-primed) Several coats necessary due to plaster absorption
Appearance Impossible to distinguish from plaster “Making Good” required after installation
Delivery Direct to you, within 2-3 days, ready to install Usually delivered “green”, so needs to be left to dry for up to 2 weeks

Will the cornice lengths crack or pull apart?

Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if ‘Decofix Extra‘ adhesive is used. This is a purpose designed adhesive specially created for Orac Décor and Axxent products that literally ‘welds’ the mouldings together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be spread along the entire length of the mouldings preventing and cracks forming at the joins.

Please ensure that whoever installs the mouldings uses Decofix Extra for all the joins. It is very easy for us to tell if Decofix Extra hasn’t been used if you contact us regarding issues with the joints in your mouldings.

What products are available in flexible material?

Many of the cornice, coving and panel mouldings from the Orac Decor and Axxent coving collection are available in a flexible material, plus a number of our skirting board patterns. Products available as a flexible option can be selected by the individual product dropdown menu.

What about fire regulations?

Mouldings are regarded as decorative rather than part of a building structure, so are not subject to normal fire regulations (rather like hanging curtains, or mounting a painting). However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. You can reach Class 1 fire rating by using Envirograf Products. Please contact us if you need any further information.

 

 

How do you join flexible to hard mouldings?

Because Orac Flex mouldings cannot be sanded after production they are approximately 1 mm thicker. We therefore recommend that the flexible moulding(s) be installed first. Afterwards you can install the standard rigid moulding and adapt this moulding with the thickness of the DecofixPro adhesive to the Orac Flex moulding. In this way you will achieve a perfectly continuous joint between the Flex moulding and the standard moulding.

For joining the flex moulding to the rigid moulding you must use our Decofix Extra jointing adhesive FX200

How much weight can your columns support?

Our columns are non load-bearing. Existing structural supports (concrete, steel… ) may however be enhanced by wrapping with half columns.

Is there a minimum order quantity?

On most products, there is no minimum order quantity.  Those products which do have a minimum order quantity will be shown on the individual product page. 

Can Orac Decor products be installed in humid areas or outside?

Yes, but you must use Decofix Power silicon based mounting adhesive (FDP 700) with Decofix Extra (FX200) for the joins and finish with an exterior grade paint.

Can I get samples of your products and if so is there a charge?

You can get samples of our coving, cornice, skirting, dado rail/panel moulding and architrave profiles. They are pre-cut into 10cm pieces. Please note even if the moulding you require has a flexible option, the sample will be a rigid sample as we are unable to provide flexible sample pieces. 

Samples are charged at £3 each (incl VAT & delivery) and can be ordered direct from the individual product page.

How much extra do I need to allow for wastage?

Unfortunately many customers do not allow for sufficient wastage/cutting errors etc and subsequently have to re-order an additional length of moulding. This can be a real frustration as it means paying for another delivery charge and then waiting for delivery before the project can be completed.

We recommend adding an extra length (or 2) per room over and above the exact total wall measurement to account for wastage. If you have a large project (or have a mixture of several internal and external corners) then we would recommend adding 5-10% to the overall meterage.

 

Do you supply and fit? If not who can I get to install your product?

No, we don’t fit and are supply only. We have recommended fitters covering South East London, Surrey, Kent, East Sussex, West Sussex, Hampshire, Newcastle and the North East.

We often get asked for a price per meter for installing our mouldings. If you budget for roughly £10 per meter then you wont be far wrong. Once you have purchased the mouldings you need from us then we can let you have the contact details of our recommended installers.

Please bear in mind that these installers are likely to be very busy as they are highly recommended installers.

Should you live outside of these areas or need your installation quicker than the installers above can offer then our suggestion is to contact a local joiner, carpenter, plasterer or builder. Our products should be treated just the same as a piece of MDF or plaster. You cut it the same way and install using our adhesives for mounting and our jointing adhesive.

Can I order a flexible sample?

Unfortunately not. All samples ordered will be rigid rather than flexible. When you order a sample of a profile that has our ‘available in flex’ logo. The logo means that the profile is available as a flexible moulding not that the sample will be flexible. 

Why do some of the products have an 'x' in the code e.g. CX106?

Any profile codes with ‘x’ in them show that the mouldings have been made by extrusion and therefore give a good price/quality ratio. This material is impact resistant so as well as being suitable for coving, uplighting and dado rails it is also very suitable for skirting and architrave.

Any profile codes without an ‘x’  are from our premium range – there is no better quality product for coving, cornice, ceiling roses and door and wall panels than this. It is manufactured by injecting into an extremely high pressure mould, to give a perfect definition and finish. It cuts perfectly without damage and is the easiest material for installation, looking exactly like plaster.

Can you deliver to countries outside of the UK?

Yes! We can arrange deliveries to countries outside of the UK. Please contact us and let us know the products you require and the quantities of each product, including the adhesives. We will also need a delivery address with as much detail as you can give us along with a contact number for delivery. Once we have received these details from you we will obtain a quote for delivery.

The lead time is likely to be 4-7 working days depending on the volume of the order and any delays at customs. Please note that the driver will not be able to phone ahead of making the delivery.  

I see you have offices in Coulsdon and Horsham. Can I pick up my order direct from you?

Although we have offices in Coulsdon and Horsham they are purely administrative offices and they don’t hold any stock. All of our deliveries come from our vast warehouse in Ostend, Belgium. So unless you would like a trip to Belgium you would need to have your order delivered by our couriers on a 2-3 working day basis. 

What happens if my delivery is left out in the rain, will it be ruined?

As these mouldings can be used externally as well as internally there won’t be any problem if your delivery is left out in the rain. The worst you may face is a soggy cardboard packaging box. If the moulding has got wet then allow it to dry at room temperature before you install. 

Do you sell to the general public or just trade customers?

We sell to the general public and to trade customers. Whether you are a trade customer or not we work hard to provide a service to you that is second to none and if any issues arise we will do our upmost to resolve them in the quickest time possible. 

Can I get discount if I'm not a trade customer and do you have any discount codes or vouchers that I can use?

We base our discount around how much you order. If you have a large order to make then you are more than welcome to email us or ring us and ask what discount we could offer you. Please be advised that a large order to you may not be our idea of a large order.

From time to time we have discount codes on the website or you will find a discount code with any samples you purchase.  

Does the price of your lighting trough profiles include the lights as well?

No, the price you see listed by each profile is for a 2m length. We don’t sell the lighting for the profiles and we advise you go to a lighting specialist. A lighting specialist will give you expert advice and a greater range of lighting options than we could possibly offer. 

Can you match my existing mouldings if I send you a photo?

It is notoriously difficult to determine what mouldings you require from a photograph. If you do send us a photo you need to ensure that is a high definition photo and the moulding can be shown as a close up to help us to determine if it is one of our mouldings. We will need you to let us know the dimensions of the moulding you are wanting to match as well (height and projection). 

If your existing mouldings are plaster we can guarantee you that none of our mouldings will match due to the different methods of manufacture. We cannot take a mould or provide any bespoke mouldings. We would suggest that you contact a local plaster company and see if they have the specific mould off the shelf and if not ask them to take a mould. Please be advised that taking a mould can be so expensive that it’s cheaper to take off the existing mouldings and start from scratch.