Contact Us – Delivery & Returns Policy

Davuka GRP Ltd – Contact information and Returns Policy

Registered Office (for correspondence only)
Davuka GRP Ltd, 2c, The Wend, Coulsdon, SURREY CR5 2AX, UK (correspondence only to this office address – unauthorised returns sent here will be rejected).  There is no showroom at this address.

Tel: 0208 660 2854
Web:  www.decorative-coving.co.uk

Email: Click here to email us

Davuka GRP Ltd is VAT registered – number 810141491

Delivery Time & Charges:
Most items are kept in stock and are normally delivered within 3 working days, by national courier. However during the COVID pandemic, please be patient and allow extra time as we – and the courier network – are working at maximum capacity and delays are unfortunately inevitable at this time.  If you have ordered online you will receive an email despatch confirmation with a tracking link giving the estimated day of delivery.  Delivery is normally between 9:00 am and 5:30 pm.  The courier driver is NOT able to phone ahead with an arrival time. Any preferred delivery date/address/instructions should be advised at the time of ordering. For orders up to £150 (ex VAT), delivery is £15.95 + VAT and for orders over £150 + (ex-VAT), delivery is free of charge (weekdays only)  anywhere with a mainland UK postcode.  For deliveries to the Channel Islands, we can only send to a nominated UK mainland port for onward despatch at customer own arrangement and cost.

Returns / Refund Policy:
We act in accordance with Consumer Contracts Regulations (2014).  Goods in perfect condition may be returned for refund or exchange within 14 days of receipt, subject to prior written notice.  Sorry, but strictly no returns are accepted after 14 days from receipt of goods.  PLEASE CONTACT US FIRST BEFORE RETURNING ANY GOODS FOR A RETURNS REF NUMBER AND OUR WAREHOUSE ADDRESS.  Any returns to our office address will be rejected for return to sender.

We regret that we can no longer offer a collection service.  Returns are solely the responsibility and cost of the customer.

We are obliged to state that: Ordering products constitutes a legally binding contract, subject to UK law.  Full Terms & Conditions are here

Although it is extremely rare for damage to occur during transit, please photograph and report any damage to us within 48 hours so we can arrange for replacements to be despatched.