FAQs

2021 UPDATE:  Nearly all of our products are kept in stock and wherever possible we normally aim to deliver within 2-3 working days. HOWEVER – as of Jan 2021 we have been inundated with record levels of orders and couriers are struggling with the general nationwide volume of deliveries as more and more people order goods on-line.  For the moment please allow anything up to 5 or 6 working days for your order to arrive (we are doing our best in very difficult circumstances!)

Goods are delivered to any site with a UK postcode but if you have any special delivery requirements please let us know at time of ordering. The exception is our range of external products which are all made to order.  HOWEVER PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you.  Should this be the case we will make every effort to contact you on the details you have provided.

We cannot accept any liability for any installation costs incurred due to late delivery.  We would strongly advise allowing extra working days lead time before your workmen are booked to start installing the mouldings. This will allow for any unforeseen issues in delivering your goods.

Our deliveries are made by UPS or TNT courier within 2-3 working days but due to the nature of courier deliveries we are unable to give a time of delivery; drivers schedules can change at any point during the day, due to traffic or other circumstances out of their control. Courier delivery times are between 8am and 6pm and require a signature (unless you request goods to be left at a secure point at the delivery address in which case please advise us or leave a signed note for the driver on the day of delivery). PLEASE NOTE that drivers are unable to call ahead.

If you know your doorbell or intercom are not working then please make alternative arrangements so that the goods can be delivered. The courier company are not able to ring you to gain access, so if they can’t get a quick response they will try again on the next working day.  

Whilst we make every effort to ensure the best service possible, there are very rare occasions when inventory shortages, shipping carrier delays or other factors may delay your shipment to you.  We cannot accept any liability for any installation costs incurred due to late delivery.

We would strongly advise allowing an extra working days lead time before your workmen are due to start installing the mouldings. This would allow for any unforeseen issues in delivering your goods.

If any mouldings are to be used externally, in a humid environment, or on freshly plastered walls or plasterwork completed within the last 5 months then please use Decofix Power, our MS-Polymer based mounting adhesive – FDP700 which dries white and is paintable (1 cartridge is enough for approx 6-8 linear metres,). 

For all other interior installation (incl skirting boards), use Decofix Pro FDP500 (available in our Adhesives section) as a mounting adhesive.  Decofix Pro comes  in a standard cartridge format (1 cartridge is enough for approx 6-8 linear metres,).

It is imperative that you use Decofix Ultra for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing them pulling apart (caused by temperature or humidity variations that might result in expansion/contraction).   

Please contact us – 020 8660 2854 – for further help regarding adhesive types/quantities.

All orders for UK mainland are £20 + VAT irrespective of order value.  For Channel Islands we can only deliver to Poole/Portsmouth for customers own arrangement of forwarding to their respective island.  

We sell pre-made corner pieces for certain profiles within our Coving range, currently CX100, CX106, CX123, CX127, CX176 and CX192.  All other cornice profiles in our range must be mitre cut using a mitre box such as our FB13 or FB300 but please check with us first if unsure which is the correct mitre box to use.

A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting.  Mitre boxes/chop saws designed for cutting/making picture frames aren’t usually suitable.  See this section for our mitre boxes.

You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 or FB10 units –  check with us if unsure.  Please carefully study our installation guide for cutting coving using the FB13 mitre box!    When cut with care and thought, there should be no reason why a perfect mitre cut cannot be obtained.

These products are very high quality and are delivered pre-primed. A slight cleaning of the mouldings before painting is strongly recommended in order to avoid all dust on the surface and ensure a good adhesion of the paint to the moulding. The mouldings will be ready to paint after 24 hours. Although any paint is suitable, remember that emulsion is water based. This means that it may suffer hairline cracks if there is excessive movement or vibration in the ceiling. Acrylic/oil based based paints have more “elasticity” in them so are less prone to these fine cracks.

We do have a very small showroom attached to our Horsham office.  The showroom is only open Monday – Friday 10:00 – 3:45pm. Please contact us for the address so we can ensure you visit at a good time. 

Please note that our range is now too extensive with literally 100’s of profiles to be able to display each one in a roomset and it is very difficult to envisage the product in your own room via an artificial showroom setting. You are unable to pick up any samples from the Horsham office. All sample pieces must be ordered through our website on the product page. 

We can post you pre-cut 10cm sample pieces (see our FAQ about samples) that you can then hold up in your own house to ensure you are happy with the size and profile.

No!  Plaster is a very heavy and fragile material – fabulous in a Grade 2 listed building but not necessary in other properties .  All our interior profiles are made in a hardened polyurethane which gives both strength and toughness (and even a degree of flexibility) yet maintains the necessary lightweight properties when hanging from the ceiling.  The visual appearance is that of plaster, but without any of inherent installation problems.  Please order a sample if you are unsure. Samples are charged at £3 each (incl VAT & delivery) and can be ordered direct from the individual product page.

Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if ‘Decofix Extra‘ adhesive is used. This is a purpose designed adhesive specially created for Orac Décor and Axxent products that literally ‘welds’ the mouldings together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be spread along the entire length of the mouldings preventing and cracks forming at the joins.

Please ensure that whoever installs the mouldings uses Decofix Extra for all the joins. It is very easy for us to tell if Decofix Extra hasn’t been used if you contact us regarding issues with the joints in your mouldings.

Many of the cornice, coving and panel mouldings from the Orac Decor and Axxent coving collection are available in a flexible material, plus a number of our skirting board patterns. Products available as a flexible option can be selected by the individual product dropdown menu.

Mouldings are regarded as decorative rather than part of a building structure, so are not subject to normal fire regulations (rather like hanging curtains, or mounting a painting). However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. You can reach Class 1 fire rating by using Envirograf Products. Please contact us if you need any further information.

Our columns are non load-bearing. Existing structural supports (concrete, steel… ) may however be enhanced by wrapping with half columns.

On most products, there is no minimum order quantity.  Those products which do have a minimum order quantity will be shown on the individual product page. 

Yes, but you must use Decofix Power silicon based mounting adhesive (FDP 700) with Decofix Extra (FX200) for the joins and finish with an exterior grade paint.

Unfortunately many customers do not allow for sufficient wastage/cutting errors etc and subsequently have to re-order an additional length of moulding. This can be a real frustration as it means paying for another delivery charge and then waiting for delivery before the project can be completed.

We recommend adding an extra length (or 2) per room over and above the exact total wall measurement to account for wastage. If you have a large project (or have a mixture of several internal and external corners) then we would recommend adding 5-10% to the overall meterage.

No, we don’t fit and are supply only. We have recommended fitters covering South East London, Surrey, Kent, East Sussex, West Sussex, Hampshire, Newcastle and the North East.

We often get asked for a price per meter for installing our mouldings. If you budget for roughly £10 per meter then you wont be far wrong. Once you have purchased the mouldings you need from us then we can let you have the contact details of our recommended installers.

Please bear in mind that these installers are likely to be very busy as they are highly recommended installers.

Should you live outside of these areas or need your installation quicker than the installers above can offer then our suggestion is to contact a local joiner, carpenter, plasterer or builder. Our products should be treated just the same as a piece of MDF or plaster. You cut it the same way and install using our adhesives for mounting and our jointing adhesive.

Unfortunately not. All samples ordered will be rigid rather than flexible. When you order a sample of a profile that has our ‘available in flex’ logo. The logo means that the profile is available as a flexible moulding not that the sample will be flexible. 

Any profile codes with ‘x’ in them show that the mouldings have been made by extrusion and therefore give a good price/quality ratio. This material is impact resistant so as well as being suitable for coving, uplighting and dado rails it is also very suitable for skirting and architrave.

Any profile codes without an ‘x’  are from our premium range – there is no better quality product for coving, cornice, ceiling roses and door and wall panels than this. It is manufactured by injecting into an extremely high pressure mould, to give a perfect definition and finish. It cuts perfectly without damage and is the easiest material for installation, looking exactly like plaster.

Due to current trading difficulties with the EU, we have temporarily suspended the export of our products until such time that costs and admin make it a more viable option.

As these mouldings can be used externally as well as internally there won’t be any problem if your delivery is left out in the rain. The worst you may face is a soggy cardboard packaging box. If the moulding has got wet then allow it to dry at room temperature before you install. 

We sell to the general public and to trade customers. Whether you are a trade customer or not we work hard to provide a service to you that is second to none and if any issues arise we will do our upmost to resolve them in the quickest time possible. 

No, the price you see listed by each profile is for a 2m length. We don’t sell the lighting for the profiles and we advise you go to a lighting specialist. A lighting specialist will give you expert advice and a greater range of lighting options than we could possibly offer. 

It is notoriously difficult to determine what mouldings you require from a photograph. If you do send us a photo you need to ensure that is a high definition photo and the moulding can be shown as a close up to help us to determine if it is one of our mouldings. We will need you to let us know the dimensions of the moulding you are wanting to match as well (height and projection). 

If your existing mouldings are plaster we can guarantee you that none of our mouldings will match due to the different methods of manufacture. We cannot take a mould or provide any bespoke mouldings. We would suggest that you contact a local plaster company and see if they have the specific mould off the shelf and if not ask them to make a mould. Please be advised that taking a mould can be so expensive that usually it is cheaper to remove the existing mouldings and start from scratch.