More detailed installation information is now on a new page about cutting and fitting coving and cornices.
When will my goods be delivered?
Nearly all of our products are kept in stock and wherever possible we aim to deliver within 2-3 working days. Goods are delivered to any nominated mainland UK site but if you have any special delivery requirements please let us know at time of ordering. The exception is our flexible and GRP products which are all made to order. HOWEVER PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you. Should this be the case we will make every effort to contact you.
What time will my goods be delivered?
Our deliveries are made by TNT courier within 2-3 working days but due to the nature of courier deliveries we are unable to give a time of delivery; drivers schedules can change at any point during the day, due to traffic or other circumstances out of their control. Courier delivery times are between 8am and 6pm and require a signature (unless you request goods to be left at a secure point at the delivery address in which case please advise us or leave a note for the driver on the day of delivery). PLEASE NOTE that drivers are unable to call ahead (they make between 80-90 drops a day!) Whilst we make every effort to ensure the best service possible, there are very rare occasions when inventory shortages, shipping carrier delays or other factors may delay your shipment to you. We cannot accept any liability for any installation costs incurred due to late delivery.
What adhesive (and how much) do I need?
For all coving and panel mouldings (incl skirting boards), use Decofix Pro, (available in our Adhesives section). This acts as both adhesive and as a (water based) filler and comes in a standard cartridge format ( FDP 500 – enough for approx 6-8m,) or a 2.7 litre tub ( FDP 600 – enough for approx 50-60m).
We also strongly recommend the use of Extra Fix for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing them pulling apart (caused by temperature or humidity variations that might result in expansion/contraction). Available in a tube (FX210 – which covers up to 40m of coving) and a cartridge (FX200 – up to 150m of coving).
If any products are to be used externally, in a humid environment, or on freshly plastered walls please use Decofix Hydro ( FDP 700).
Please contact us – 020 8660 2854 – for further help regarding adhesive types/quantities.
How much does delivery cost?
For all order values above £150 (excluding VAT), delivery is free of charge. Orders less than £150 (before VAT) are £9+VAT (=£10.80 incl). This includes deliveries to Northern Ireland, Channel Islands, Scottish Highlands etc, but not Republic of Ireland – please call for a quote.
Please note that an additional carriage charge will apply to our External Product range due to courier restrictions on size and weight – please call for estimate.
Do you sell pre-made corner pieces for your coving?
We sell pre-made corner pieces for our Trade Supercove and also certain profiles within our Coving range. All other cornice profiles in our range must be mitre cut using a mitre box such as our FB13.
What do I use to cut coving with?
A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting. Mitre boxes/chop saws designed for cutting/making picture frames aren’t usually suitable. See this section for our mitre boxes.
How do you cut corner angles?
You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 or FB10 units – check with us if unsure. Please carefully study our installation guide for cutting coving using appropriate mitre box! Start with an ‘external’ corner (because this is more noticeable) and work towards the internal corner. When cut with care and thought, there should be no reason why a perfect mitre angle cannot be obtained.
What kind of paint and preparation should be used?
These products are very high quality and are delivered pre-primed. A slight cleaning of the mouldings before painting is strongly recommended in order to avoid all dust on the surface and ensure a good adhesion of the paint to the moulding. The primer will take any paint – water or oil based so it is down to your own preference.
Do you have a showroom/roomsets of all your products ?
No – because a) our range is now too extensive with literally 100’s of profiles to be able to display each one in a roomset and b) it is very difficult to envisage the product in your own room via an artificial showroom setting. We can post you two samples of your choice (FOC) that you can then hold up in your own house to ensure you are happy with the size and profile.
What is the difference between the different ranges (e.g Decor and Axxent)
Decor (plus contemporary and uplighting) is our premium range – there is no better quality product for coving and cornice than this. It is manufactured by injecting into an extremely high pressure mould, to give a perfect definition and finish. It cuts perfectly without damage and is the easiest material for installation, looking exactly like plaster. Axxent coving is made by extrusion and gives a good price/quality ratio. It is impact resistant so very suitable for skirting and architrave.
Are your products plaster?
No! Plaster is a very heavy and fragile material – fabulous in a Grade 2 listed building but not necessary in more recently built properties . All our interior profiles are made in a hardened polyurethane which gives both strength and toughness (and even a degree of flexibility) yet maintains the necessary lightweight properties when hanging from the ceiling. The visual appearance is that of plaster, but without any of inherent installation problems. Please ask for a sample if you are unsure.
What is the difference between hardened polyurathane and plaster mouldings?
Will the cornice lengths crack or pull apart?
Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if ‘Extra fix’ adhesive is used. This is a purpose designed adhesive specially created for Orac Décor and Axxent products that literally ‘welds’ the mouldings together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be dspread along the entire length of the mouldings preventing and cracks forming at the joins.
What products are available in flexible material?
Many of the cornice and panel mouldings from the Orac Decor and Axxent coving collection are available in a flexible material, plus a number of our skirting board patterns. Products available as a flexible option can be selected by the individual product dropdown menu.
What about fire regulations?
Mouldings are regarded as decorative rather than part of a building structure, so are not subject to normal fire regulations (rather like hanging curtains, or mounting a painting). However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. Please contact us for further details
How do you join flexible to hard mouldings?
Because Orac Flex mouldings cannot be sanded after production they are approximately 1 mm thicker. We therefore recommend that the flexible moulding(s) be installed first. Afterwards you can install the standard rigid moulding and adapt this moulding with the thickness of the DecofixPro adhesive to the Orac Flex moulding. In this way you will achieve a perfectly continuous joint between the Flex moulding and the standard moulding.
How much weight can your columns support?
Our columns are non load-bearing. Existing structural supports (concrete, steel… ) may however be enhanced by wrapping with half columns.
Is there a minimum order quantity?
There is a minimum order quantity of 5 pieces on some of our skirting, coving and dado rails. The following product codes have a minimum order of 5 pieces: CX111, CX115, CX154, CX132, CX133, CX134, PX116, PX117, PX144 and SX132, SX133.
There is a minimum order quantity of 3 pieces on the following coving and dado rails. The following product codes have a minimum order of 3 pieces: CX109 and PX103.
Can Orac Decor products be installed in humid areas or outside?
Yes, but you must use the “Hydro” silicon based mounting adhesive (FDP 700) with Extra fix (FX200) for the joins and finish with an exterior grade paint.
"Thank you very much for the excellent support and customer service. I am glad we chose you over your coving competitors and will gladly recommend you in the future."