More detailed installation information is now on a new page about cutting and fitting coving and cornices.
When will my goods be delivered?
Nearly all of our products are kept in stock and wherever possible we aim to deliver within 2-3 working days. Goods are delivered to any site with a UK postcode but if you have any special delivery requirements please let us know at time of ordering. The exception is our range of external products which are all made to order. HOWEVER PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you. Should this be the case we will make every effort to contact you on the details you have provided.
We cannot accept any liability for any installation costs incurred due to late delivery. We would strongly advise allowing extra working days lead time before your workmen are booked to start installing the mouldings. This will allow for any unforeseen issues in delivering your goods.
What time will my goods be delivered?
Our deliveries are made by UPS or TNT courier within 2-3 working days but due to the nature of courier deliveries we are unable to give a time of delivery; drivers schedules can change at any point during the day, due to traffic or other circumstances out of their control. Courier delivery times are between 8am and 6pm and require a signature (unless you request goods to be left at a secure point at the delivery address in which case please advise us or leave a signed note for the driver on the day of delivery). PLEASE NOTE that drivers are unable to call ahead.
If you know your doorbell or intercom are not working then please make alternative arrangements so that the goods can be delivered. The courier company are not able to ring you to gain access, so if they can’t get a quick response they will try again on the next working day.
Whilst we make every effort to ensure the best service possible, there are very rare occasions when inventory shortages, shipping carrier delays or other factors may delay your shipment to you. We cannot accept any liability for any installation costs incurred due to late delivery. We would strongly advise allowing an extra working days lead time before your workmen are due to start installing the mouldings. This would allow for any unforeseen issues in delivering your goods.
What adhesive (and how much) do I need?
For all coving and panel mouldings (incl skirting boards), use Decofix Pro, (available in our Adhesives section). This acts as both adhesive and as a (water based) filler and comes in a standard cartridge format ( FDP 500 – enough for approx 6-8m,) or a 2.7 litre tub ( FDP 600 – enough for approx 50-60m).
It is imperative that you use Extra Fix for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing them pulling apart (caused by temperature or humidity variations that might result in expansion/contraction). Available in a tube (FX210 – which covers up to 40m of coving) and a cartridge (FX200 – up to 150m of coving). Please ensure that whoever installs the mouldings uses Extra Fix for all the joins. It is very easy for us to tell if Extra Fix hasn’t been used if you contact us regarding issues with the joints in your mouldings.
If any products are to be used externally, in a humid environment, or on freshly plastered walls or plasterwork completed within the last 5 months then please use Decofix Hydro ( FDP 700).
Please contact us – 020 8660 2854 – for further help regarding adhesive types/quantities.
How much does delivery cost?
For all order values above £150 (excluding VAT), delivery is free of charge. Orders less than £150 (before VAT) are £9+VAT (=£10.80 incl). This includes deliveries to Northern Ireland, Channel Islands, Scottish Highlands etc, but not Republic of Ireland – please call for a quote.
Please note that an additional carriage charge will apply to our External Product range due to courier restrictions on size and weight – please call for estimate.
Do you sell pre-made corner pieces for your coving?
We sell pre-made corner pieces for our Trade Supercove and also certain profiles within our Coving range. All other cornice profiles in our range must be mitre cut using a mitre box such as our FB13 but please check with us first if unsure which is the correct mitre box to use.
What do I use to cut coving with?
A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting. Mitre boxes/chop saws designed for cutting/making picture frames aren’t usually suitable. See this section for our mitre boxes.
How do you cut corner angles?
You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 or FB10 units – check with us if unsure. Please carefully study our installation guide for cutting coving using the FB13 mitre box! When cut with care and thought, there should be no reason why a perfect mitre cut cannot be obtained.
What kind of paint and preparation should be used?
These products are very high quality and are delivered pre-primed. A slight cleaning of the mouldings before painting is strongly recommended in order to avoid all dust on the surface and ensure a good adhesion of the paint to the moulding. The mouldings will be ready to paint after 24 hours. Although any paint is suitable, remember that emulsion is water based. This means that it may suffer hairline cracks if there is excessive movement or vibration in the ceiling. Acrylic/oil based based paints have more “elasticity” in them so are less prone to these fine cracks.
Do you have a showroom/roomsets of all your products ?
We do have a very small showroom attached to our Horsham office. The showroom is only open Monday – Friday 10:00 – 3:45pm. Please contact us for the address so we can ensure you visit at a good time.
Please note that our range is now too extensive with literally 100’s of profiles to be able to display each one in a roomset and it is very difficult to envisage the product in your own room via an artificial showroom setting.
We can post you pre-cut 10cm sample pieces (see our FAQ about samples) that you can then hold up in your own house to ensure you are happy with the size and profile.
What is the difference between the different ranges (e.g Decor and Axxent)
Decor (plus contemporary and uplighting) is our premium range – there is no better quality product for coving and cornice than this. It is manufactured by injecting into an extremely high pressure mould, to give a perfect definition and finish. It cuts perfectly without damage and is the easiest material for installation, looking exactly like plaster. Axxent coving is made by extrusion and gives a good price/quality ratio. It is impact resistant so very suitable for skirting and architrave.
Are your products plaster?
No! Plaster is a very heavy and fragile material – fabulous in a Grade 2 listed building but not necessary in other properties . All our interior profiles are made in a hardened polyurethane which gives both strength and toughness (and even a degree of flexibility) yet maintains the necessary lightweight properties when hanging from the ceiling. The visual appearance is that of plaster, but without any of inherent installation problems. Please ask for a sample if you are unsure.
What is the difference between hardened polyurathane and plaster mouldings?
Will the cornice lengths crack or pull apart?
Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if ‘Extra fix’ adhesive is used. This is a purpose designed adhesive specially created for Orac Décor and Axxent products that literally ‘welds’ the mouldings together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be dspread along the entire length of the mouldings preventing and cracks forming at the joins.
Please ensure that whoever installs the mouldings uses Extra Fix for all the joins. It is very easy for us to tell if Extra Fix hasn’t been used if you contact us regarding issues with the joints in your mouldings.
What products are available in flexible material?
Many of the cornice and panel mouldings from the Orac Decor and Axxent coving collection are available in a flexible material, plus a number of our skirting board patterns. Products available as a flexible option can be selected by the individual product dropdown menu.
What about fire regulations?
Mouldings are regarded as decorative rather than part of a building structure, so are not subject to normal fire regulations (rather like hanging curtains, or mounting a painting). However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. You can reach Class 1 fire rating by using Envirograf Products. Please contact us if you need any further information.
How do you join flexible to hard mouldings?
Because Orac Flex mouldings cannot be sanded after production they are approximately 1 mm thicker. We therefore recommend that the flexible moulding(s) be installed first. Afterwards you can install the standard rigid moulding and adapt this moulding with the thickness of the DecofixPro adhesive to the Orac Flex moulding. In this way you will achieve a perfectly continuous joint between the Flex moulding and the standard moulding.
How much weight can your columns support?
Our columns are non load-bearing. Existing structural supports (concrete, steel… ) may however be enhanced by wrapping with half columns.
Is there a minimum order quantity?
On most products, there is no minimum order quantity. The exceptions are as below:
The following product codes have a minimum order of 5 pieces: CX111, CX115, CX132, CX133, CX134, CX154, PX103, PX116, PX117, PX144 and SX132, SX133.
There is a minimum order quantity of 3 pieces on the following coving, dado rails and skirting. The following product codes have a minimum order of 3 pieces: CX108, CX109, CX110, CX112, CX124, CX141, CX142, CX143, CX148, CX149, CX150, CX151, CX152, CX153, and PX102, PX120, PX131, PX144, PX145, PX146, DX162, SX125.
Can Orac Decor products be installed in humid areas or outside?
Yes, but you must use the “Hydro” silicon based mounting adhesive (FDP 700) with Extra fix (FX200) for the joins and finish with an exterior grade paint.
Can I get samples of your products and if so is there a charge?
You can get samples of our coving, cornice, skirting, dado rail/panel moulding and architrave profiles. They are pre-cut into 10cm pieces.
The charges are as follows:
up to 2 samples £5 + VAT
3-6 samples £10 + VAT
If you need more than 6 samples then we will give you a price over the phone.
To place an order for samples please call us so we can take delivery address and payment details over the phone. The sample charges are fully refundable against an order being placed.
How much extra do I need to allow for wastage?
Unfortunately many customers do not allow for sufficient wastage/cutting errors etc and subsequently have to re-order an additional length of moulding. This can be a real frustration as it means paying for another delivery charge and then waiting for delivery before the project can be completed.
We recommend adding an extra length (or 2) per room over and above the exact total wall measurement to account for wastage. If you have a large project (or have a mixture of several internal and external corners) then we would recommend adding 5-10% to the overall meterage.
Who can I get to install your product?
We have recommended fitters covering South East London, Surrey, Kent, East Sussex, West Sussex, Hampshire, Newcastle and the North East.
We often get asked for a price per meter for installing our mouldings. If you budget for roughly £10 per meter then you wont be far wrong. Once you have purchased the mouldings you need from us then we can let you have the contact details of our recommended installers.
Please bear in mind that these installers are likely to be very busy as they are highly recommended installers.
Should you live outside of these areas or need your installation quicker than the installers above can offer then our suggestion is to contact a local joiner, carpenter, plasterer or builder. Our products should be treated just the same as a piece of MDF or plaster. You cut it the same way and install using our adhesives for mounting and our jointing adhesive.
"Thank you very much for the excellent support and customer service. I am glad we chose you over your coving competitors and will gladly recommend you in the future."