When will my goods be delivered?
What time will my goods be delivered?
What adhesive (and how much) do I need?
How much does delivery cost?
Do you sell pre-made corner pieces for your coving?
What do I use to cut coving with?
How do you cut corner angles?
What kind of paint and preparation should be used?
Do you have a showroom?
What is the difference between polyurathane and plaster mouldings?
Will the cornice lengths crack or pull apart?
What is the difference between the different ranges (e.g Decor and Axxent)
What about fire regulations?
What products are available in flexible material?
How do you install flexible mouldings?
How do you join flexible to hard mouldings?
How much weight can your columns support?
Is there a minimum order quantity?
Can Orac Decor products be installed in humid areas or outside?
Is it possible to fill the Orac Decor columns with a sand/cement mix?
When will my goods be delivered?
Nearly all of our products are kept in stock and wherever possible we aim to despatch by next working day courier (orders must be received by 2pm). Goods are delivered to any nominated mainland UK site, but if you have any special delivery requirements please let us know at time of ordering. The exception is our flexible and GRP products which are all made to order. (Flexible approx 7-10 days lead time, GRP approx 3-4 weeks). HOWEVER PLEASE NOTE that whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you. Should this be the case we will make every effort to contact you.
back to top
What time will my goods be delivered?
Our deliveries are made by TNT courier and due to the nature of courier deliveries we are unable to give a time of delivery; drivers schedules can change at any point during the day, due to traffic or other circumstances out of their control. Courier delivery times are between 8am and 6pm and require a signature (unless you request goods to be left at a secure point at the delivery address in which case please advise us or leave a note for the driver on the day of delivery). PLEASE NOTE that drivers are unable to call ahead (they make between 80-90 drops a day!) There are options for either a Saturday delivery or a timed delivery, but there is a charge for this service so please contact us if you require this. Whilst we make every effort to ensure the best service possible, on very rare occasions inventory shortages, shipping carrier delays or other factors may delay your shipment to you.
back to top
What adhesive (and how much) do I need?
For all coving and panel mouldings (incl skirting boards), use Decofix Pro, (available in our Adhesives section). This acts as both adhesive and as a (water based) filler and comes in a standard cartridge format ( FDP 500 - enough for approx 6-7 m) or a 2.7 litre tub ( FDP 600 - enough for approx 40-45m).
However we also strongly recommend the use of Orac Extra Fix for all joins. When used correctly, this will give an unbreakable bond between the 2 sections thus preventing any sections pulling apart (caused by temperature or humidity variations that might result in expansion/contraction). Available in a tube (FX210 - which covers up to 40m of coving) and a cartridge (FX200 - up to 150m of coving).
If any products are to be used externally or in a humid environment, please use Decofix Hydro ( FDP 700).
Please contact us - 020 8660 2854 - for further help regarding adhesive types/quantities.
back to top
How much does delivery cost?
For all order values above £150 (excluding VAT), delivery is free of charge to mainland UK with the exception of IV, KW1-14, PA34, PA37-39, PH19-26, PH30-41, and PH49-50 postcodes. Orders less than £150 (before VAT) are £9+VAT (=£10.58 incl), again with the exception of the above postcodes.
back to top
Do you sell pre-made corner pieces for your coving?
The only corner units that we sell are for profiles CX100 and CX101 from our Axxent range. Internal and external corners plus jointing blocks are available for these styles. All other cornice profiles in our range must be mitre cut.
back to top
What do I use to cut coving with?
A standard, medium tooth, cross-cut saw is all that is required. Remember that the mitre box must have a sufficiently high backplate that is appropriate to the coving/cornice you are cutting. Mitre boxes/chop saws designed for cutting/amking picture frames aren't usually suitable. See this section for our mitre boxes.
back to top
How do you cut corner angles?
You will need a mitre box and medium tooth cross cut saw for this. The FB13 mitre box will cope with most of our coving but some profiles will require the larger FB300 or FB10 units - check with us if unsure. Please carefully study our installation guide for cutting coving using appropriate mitre box! Start with an 'external' corner (because this is more noticeable) and work towards the internal corner. Cut with care and thought, there should be no reason why a perfect mitre angle cannot be obtained.
back to top
What kind of paint and preparation should be used?
These products are very high quality and are delivered pre-primed. A slight sanding and cleaning of the mouldings before painting is strongly recommended in order to avoid all dust on the surface and ensure a good adhesion of the paint to the moulding. We advise you to use an acrylic based paint which has a degree of 'elasticity' such that it can absorb minute movements between wall and ceiling without the paint cracking. Whilst standard water based emulsion can be used, you may find that small hairline cracks in the paint can occur later on with any ceiling/wall movement.
The exception to the above is our skirting products SX137 and SX138 which are also available in a pre-finished white or wood effect grain and therefore do not require painting.
back to top
Do you have a showroom?
No - because it is almost impossible to envisage your own environment in an artificial setting. We can post you a sample of your choice that you can then hold up in your own house to ensure you are happy with the size and profile.
back to top
What is the difference between polyurathane and plaster mouldings?
|
back to top
Will the cornice lengths crack or pull apart?
Unlike plaster mouldings, there will be no visible cracks in the joints or ceiling/wall mounting points if 'Extra fix' adhesive is used. This is a purpose designed adhesive specially created for Orac Décor and Axxent products that literally 'welds' the mouldings together. Eventual tensions that may occur later (due to heat or humidity changes etc) will be diverted along the entire length of the mouldings leaving the joints in a perfect condition
back to top
What is the difference between the different ranges (e.g Decor and Axxent)
Decor (plus contemporary and uplighting) is our premium range - there is no better quality product for coving and cornice than this. It is manufactured by injecting into an extremely high pressure mould, to give a perfect definition and finish. It cuts perfectly without damage and is the easiest material for installation, looking exactly like plaster. Axxent is made by extrusion and gives a good price/quality ratio. It is impact resistant so very suitable for skirting and architrave.
back to top
What about fire regulations?
Mouldings are regarded as decorative rather than part of a building structure, so are not subject to normal fire regulations (rather like hanging curtains, or mounting a painting). However if there is any chance that they will come into contact with open flame or a temperature in excess of 350 Celsius, they should be treated with a flame retardant paint. Please contact us for further details
back to top
What products are available in flexible material?
All cornice and panel mouldings from the Orac Decor collection are available in a flexible material, plus several of our skirting board patterns. Please consult our catalogue or call us for more information about the minimum radius that can be formed from the different types of mouldings.
back to top
How do you install flexible mouldings?
Before installation, please see the fixing instructions for 'flexible mouldings'.
If several 'ORAC FLEX' mouldings are required for a curvature or arch longer than 2 metres, the mouldings must be joined together first, before mounting to the wall. If the flexible mouldings are fitted to the wall individually, it is likely that they will not butt up against one another properly.
Lightly sand both ends of the ORAC FLEX mouldings first. Lay them end to end on a flat surface and then glue together using Orac Fix Extra adhesive. Because this adhesive also needs a certain setting time and the ORAC FLEX mouldings will be subjected to a certain amount of stress due to the curved substrate, it will be necessary to give the mouldings additional support when being fitted. This can be achieved using nails driven through the mouldings in the areas where the adhesive is applied once adequate placing has been achieved. Any subsequent holes can be filled with Orac Fix Standard Plus.
back to top
How do you join flexible to hard mouldings?
Because Orac Flex mouldings cannot be sanded after production unlike the normal Orac Decor mouldings, they are approximately 1 mm thicker. We therefore recommend that the flexible moulding(s) be installed first.
Afterwards you can install the standard Orac Decor moulding and adapt this moulding with the thickness of the DecofixPro adhesive to the Orac Flex moulding. In this way you will achieve a perfectly continuous joint between the Orac Flex moulding and the standard moulding.
back to top
How much weight can your columns support?
Our columns are non load-bearing. Existing structural supports (concrete, steel… ) may however be enhanced by wrapping with half columns.
back to top
Is there a minimum order quantity?
No - no order is too small (or too big!)
back to top
Can Orac Decor products be installed in humid areas or outside?
Yes, but you must use the “Hydro” adhesive ( FDP 700) with Extra fix for the joins and finish with an exterior grade (eg automotive) paint.
back to top
Is it possible to fill the Orac Decor columns with a sand/cement mix?
Yes, it is possible to fill the columns with concrete under the following conditions:
1. Around each column, construct a shuttering or strapping prior to pouring in the mix.
2. In the bottom of the column, a hole has to be made. The column has to be filled upside down and must remain upside down whilst drying. Filling must be done in several stages to prevent bursting.
3. The shuttering has to stay around the column, pilaster and plinth until the mix has hardened.
back to top